State Farm® Insurance Agent Landon Samuel
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kent Miller
August 6, 2024
"Great customes service .. all of them"
"Thank you, Kent, for your kind words and 5-Star review! "Good Neighbor" service is our commitment. Thank you for recognizing that service and for allowing us the privilege of providing it to you."
Jenni Hall
June 3, 2024
"Jessica was wonderful! She was very knowledgeable and pleasant! They take very good care of their carriers! Landon Samuel is highly recommend :)"
"What a nice 5-Star review, Jenni! Thank you. Jessica and Ashley are members of my team, and each takes her commitment to our customers very seriously. They are well-trained, licensed and experienced in their respective roles, and add significant value to the services we provide. Thank you for acknowledging Jessica's assistance in your interaction with our agency, and thank you for your more-than-20 years'-choice to do business with me and State Farm."
Martha Poff
April 30, 2024
"Always polite, knowledgeable,and will get back with you if needed"
"How nice, Martha! That is our commitment. Perhaps that’s one of the reasons you are one of our 30-years clients. Thanks!"
Joanna Poole
March 4, 2024
"I would like to express my gratitude to my insurance agent, Landon Samuel, and his team for their outstanding service after a recent fire at my home. Despite my lengthy review, I still cannot fully express how thankful I am for their help. Within minutes of my call, Landon had arranged for a trustworthy restoration team to meet me within the hour. I was shaken after experiencing a house fire, but Landon handled my call and questions gracefully, patiently, and professionally. He explained everything thoroughly, sometimes repeating himself due to my lack of sleep, and left me with a sense of calmness, knowing that I was in good hands. Landon has continued to provide updates and responds to my questions promptly through text or phone. If you ever need insurance assistance, I highly recommend Landon Samuel and his team, Ashley and Jessica."
"Joanna, thank you for your kind words. A house fire is a terrible tragedy. It is frightening, disruptive, and burdensome. No one, and no insurance company, can make it a good experience. However, what I can do, and what State Farm is committed to, is to be present with our customers and go through the experience with them. At State Farm, "good neighbor" is more than a slogan...it is the promise we make, and the promise we keep. I never want my customers to suffer the uncertainty and difficulty of unexpected loss. But when they do, I'll be there."
Neal Lehman
February 9, 2024
"I’ve been with State Farm for many years and I can’t speak highly enough of Landon and Ashley. Whenever I have a question or a policy change request, they are both quick to provide detailed answers and with a level of personal one-on-one customer service you just can’t get anywhere else. Ashley always takes the time to address any concerns or questions I have and Landon is always available to sit down and walk you through the why behind the different policies. Absolutely fantastic team and I would highly recommend them for any insurance needs you may have. Thank you!"
"Thank you, Neal, for the 5-Star Review, and for your continued loyalty as a valued-customer! A significant part of what makes what we do so rewarding is working with great customers...like you. And our commitment is to continue serving our customers at the highest possible levels of professionalism and "good neighbor" attention."
Amy Jones
January 31, 2024
"We’ve been customers at this office for over 30 years. They consistently go above and beyond to do a great job! Highly recommend:)"
"Thank you, Amy, for your kind words and more than three decades as loyal State Farm customers. I appreciate the opportunity to work with you, and so many others of your family. Our commitment is to continue to provide the "above and beyond" service to which you have grown accustomed, and deserve. It is a pleasure to serve people like you!"
Shaun T
January 17, 2024
"Landon & his office staff have been my Agent of choice for nearly 30 years!! They ALWAYS go above & beyond & treat people family! We are so thankful to have had such a wonderful Insurance relationship & will always continue to partner our insurance needs with Landon's office."
"Shaun, thank you for your kind words. We love 5-Star Reviews, and we love long-term customers. I appreciate, so much, your loyalty and continued decision to manage your insurance needs through me and State Farm. Our commitment remains to provide the highest level of professionalism and service to all we serve. Thank you for recognizing that!"
Jeffrey Wicke (Jeffwhomakesvideos)
December 26, 2023
"Landon is by far the best State Farm agent in New Albany. His team has taken care of my family for years! I recently was even able to get my mom to switch from another agent to him."
"Thank you, Jeffrey, for your kind words and FIVE STARS. We appreciate the cordial and longstanding relationship we have developed with you...and now your mother, as well...and are committed to honoring your kindness and loyalty with continued excellent service and exceptional care. "
Madelyn Mackey
November 30, 2023
"I can’t speak anymore highly of this office. From the friendliness to all the help they provide. We are so incredibly thankful for all that they have done for us in the short time we’ve been with them and couldn’t imagine having anyone else “by our sides”. I’ve spent almost all of my time talking with Ashley since we first joined State Farm and I can rave all day about how absolutely welcoming and caring she is. It’s never fun when you have to call insurance but it ALWAYS makes my day better when I get to speak with her. When I’m not speaking with her I’m talking with Landon and he is absolutely phenomenal at his job and based off my personal experiences and families he is always quick to take action and get a handle on things. We are so thankful for this crew!!"
"Thank you, Madelyn, for your kind words and generous review! Ashley, Jessica and I are committed to do everything within our power to make the "insurance experience" (whether purchasing or filing a claim) as efficient, convenient, and pleasant as possible. Call us "crazy," but we love what we do...and we want that to be evident to our customers. "
Amanda Shelton
November 17, 2023
"Agent and staff are always prompt and professional. We appreciate all that they do and have done to service our insurance needs."
"Thank you, Amanda, for your kind words and longtime loyalty as a State Farm customer. Our commitment is to provide the highest level of service and professionalism to all of our customers. Whether you are paying a premium or State Farm is paying a claim, we promise to address your concerns and protect your interests promptly and courteously. We value your business and appreciate the relationships we have with our customers."
Austin Fertig
July 11, 2023
"The most friendly people you’ll ever meet! Treated like family here"
"How awesome, Austin! Thanks for your kind review and for your continued loyalty as a longtime client. Our commitment is to serve and interact with all of our customers with professionalism, respect, and kindness. You deserve that. Thanks for noticing! "
samantha langley
June 20, 2023
"Landon and his team most especially Ashley I’ve been guided by and provided only tht most knowledgeable service and solid kindness and compassion. My father prior to recent passing was insured with This location and I was as well prior to some moving around in Louisville and they will take care of your needs in a timely fashion and I do feel they helped me get the best rates and the coverage I was looking for always. If you’re in the southern Indiana area particularly Floyd, Clark and surrounding area do yourself a solid and at the least get a quote, quotes are alwys super fast and free also. Keep yourself and your loved ones safe friends."
"Samantha, thank you for your kind review and longtime association with State Farm and our agency. I especially appreciate your recognition of Ashley, and the particular help she has been to you. We are a small agency with a big commitment to personal, professional service for our clients, and your acknowledgment of that commitment is appreciated. "
Jeremy Finn
June 13, 2023
"Always a great experience when working with the kind folks at Landon's office!"
"Jeremy, thank you for your kind review and continued loyalty! One of the most satisfying benefits of being a State Farm agent for more than 30 years has been establishing long term, substantive relationships. You and your family are certainly among them, and I value that. Thank you for allowing us to serve you these many years! "
Jim Ulaszek
May 2, 2023
"Landon is friendly, responsive, and has a great staff. I usually just shoot them an email, and they take care of me quickly and easily."
"I appreciate your generous review, Jim...especially your acknowledgement of my team. Our determination is to provide professional advice and prompt, friendly service with every customer interaction. Thanks for noticing!"
Karen Woller
May 2, 2023
"Landon is an excellent State Farm Agent I have known him personally for 50 plus years and his integrity is impeccable. I trust Landon and his staff with my life and protecting it as well. He and his staff are trustworthy. He and his staff would not steer you wrong with any policy or coverage you need."
"Thanks, Karen, for your kind review. Long-term relationships with our customers are extremely valuable to us. I appreciate your 50-years' friendship and 30-years' as a customer! "
John Dome
January 9, 2023
"I just want to say that I have been extremely impressed with Landon and his entire team. Their Customer Service is second to None!! I highly recommend Landon Samuel to anyone who is looking for a great agent and excellent customer service. My Father owned an Independent Insurance Agency for many years, and he always told me we will never be the cheapest, but we can definitely be the best!! I believe that's an accurate statement with Landon and his team."
"Thank you, John, for your generous comments. World class customer service and local presence of an agent are among State Farm's most significant differentiators. My team and I are committed to providing our customers the highest level of service possible. We take pride in offering "good neighbor" service with every customer interaction. That is our expectation, and should be yours, as well!"
Randy Carpenter
September 30, 2022
"Great people. Felt like family when I walked in the door . Always pleasant."
Lucy Lewis
March 15, 2022
"Landon is a wonderful agent to deal with and gives excellent advice. Do yourself a favor and give him your business too. Staff is friendly and if you have to leave a message, your call is always returned."
"How nice of you, Lucy! The best compliment we ever receive is a referral. Thanks for taking the time to reward our efforts. You made my day! We are always happy to help you…and all if your virtual friends!"
Kenneth Thompson
December 16, 2021
"Excellent service and value. Friendly staff."
"Thank you for your kind review. Our commitment is to provide our clients the best combination of quality products, service and price. Those elements in balance create value. We are proud to serve you!"
Robert Cook
January 25, 2021
"Great guy, great team. Very knowledgeable."
"Thank you, Robert, for your kind words. We are committed to providing excellent customer service, with a smile. I appreciate you noticing!"
Dylan Hill (DrWafers)
October 15, 2020
"They give me good rates, and the owner asked me to come in annually to talk about my rates and just understand what I need/want in my insurance needs"
"Thank you, Dylan! We appreciate your business and are committed to provide world class service to all of our customers."
NinaMarie Nevin
October 2, 2020
"Very unhappy with this place. Will be cancelling my policies with them."
"I’m sorry, Nina, that you are unhappy with our agency. I am available. Give me a call. I would be happy to discuss your situation."
James Troutman
February 7, 2020
"Great service and wonderful staff"
"Thank you, Jim, for your kind words. We value your business and appreciate you choosing our agency and State Farm!"
P M
June 14, 2019
"I've been with Landon for less than 3 years and the many discounts I receive are very appreciated. Ideally, I'll stay with them for home and auto insurance for life. P.S. Hey Landon, I have 47, 200 miles on the CRV; in case you need to update~"
"We love lifelong customers...our hope is to keep all of our customers for life!"
Dionne Hall
October 7, 2018
"A big Thank you to Landon Samuel and staff, for helping me with all my insurance needs! Your professionalism and service, over the years is greatly appreciated!"